Sourire Candiac Denturologistes values your privacy and takes necessary measures to protect your personal information.

We collect, use, and share personal information for two main reasons: to provide you with the best possible service during your visits to our clinic and to comply with legal requirements. This information allows us to identify you and offer appropriate services and treatments.

This policy aims to inform users of our site of how we collect and use personal data. It also explains your right to access your information, object to the processing of your information, or withdraw your consent to the collection of your personal information.

By using our site, you consent to the collection, use, and disclosure of your personal information following this privacy policy.

Applications and Definitions

Personal information refers to any data or combination of data that can be used to identify an individual. This includes name, address, email, phone number, banking and medical details, ethnic origin, and language.

This policy applies to the management of all personal information by Sourire Candiac Denturologistes. This includes information about current or potential patients, employees, external medical or dental professionals, suppliers, etc.

Personal information does not include an individual’s name, business title, business address, business telephone number, or email address.

Type of Data

When you use our website, we automatically collect personal information such as your IP address, the pages you visit, the date and time of your visits, the type of browser you use, your geolocation data, and your device’s operating system. We also collect certain hardware and software information.

Some personal information is collected in a non-automatic way when you schedule an appointment with us over the phone, on our website, or when you visit our office. This includes your first and last name, email address, phone number, mailing address, postal code, date of birth, the date and time of your appointment, types of services, billing and payment information, and relevant medical and dental history.

Use of Personal Data

We generally use the information collected on our website for communication, statistical, and customer profiling purposes. Automatically collected information allows us to create aggregated data reports on website user demographics. No link can be made between the information used in aggregated data reports and the identity of individual users.

You will be asked to consent to using cookies when you visit our site. These cookies are used for customer profiling purposes, such as analyzing website audience and traffic, evaluating the performance of website pages, managing tracking codes and code fragments, and promoting our services. You may choose not to consent, but doing so may reduce the quality of your user experience.

When you make an appointment by phone, via our website, or visit our clinic, we collect personal information in a non-automatic way. This information helps to identify you and records the data necessary to treat you as a patient.

When you fill out the input fields on our website or provide any information in your patient file during your visits to our offices, you consent to Sourire Candiac Denturologistes to collect, use and disclose your personal information. This is essential for us to provide you with the best possible service and to comply with our legal obligations. Your consent will remain valid as long as you remain a patient at our clinic.

Access to Personal Data

Sourire Candiac Denturologistes is responsible for the personal information in our possession.

Our Privacy Officer is responsible for ensuring compliance with this Privacy Policy and implementing procedures to safeguard your personal information.

Sourire Candiac Denturologistes limits personal information collection, use, and disclosure to specific purposes. Authorized individuals may only access personal information for designated purposes.

Employees

Employees have access to the information that is necessary for them to perform their duties. Moreover, staff members required to handle, access, or manage personal information have received appropriate training and instructions to safeguard personal information. They are also responsible for collecting such information following the guidelines mentioned in this policy.

External Medical and Dental Professionals

If we must disclose your personal information to medical or dental professionals outside our organization, we will obtain your consent and implement the necessary safeguards to protect your personal information.

Service Providers and Other Third Parties

As a general rule, unless otherwise stated in this policy, Sourire Candiac Denturologistes will obtain the patient’s consent before disclosing personal information to third parties.

However, in certain circumstances provided for by law, we may use information for secondary purposes without the consent of the individual; for example, we may disclose your information:

• To government agencies authorized by law
• For arrest warrants or legal process
• For any other purpose permitted or required by law
• To protect the Company’s legal rights and property
• For any sale, merger, or reorganization of the Company

Access to Your Personal Information

You may request access to your personal information anytime by contacting us at info@sourirecandiac.com. You can also help us maintain the accuracy of your information by notifying us of any necessary changes.

Right to Object or Withdraw Consent

You may withdraw your consent to collecting, using, and disclosing your personal information at any time. You must submit a written request to the Privacy Officer to exercise this right. In such a case, we may be unable to provide you with the services you requested, as withdrawing your consent would conflict with our legal obligations.

Privacy Officer

If you have any questions about the use of your personal information, please get in touch with our Privacy Officer at info@sourirecandiac.com.

Retention, Disposal and Security of Personal Information

Sourire Candiac Denturologistes will only keep personal information for as long as necessary to complete the work for which it was collected or to comply with its legal obligations. At the end of the retention period, the information will be destroyed securely to ensure its protection.

Please note that according to the laws governing the denturist profession, your personal information will be retained for at least 5 years after your file is closed.

Privacy Officer

The Privacy Officer of Sourire Candiac Denturologistes has approved this policy.

If you have any requests, questions, or comments regarding this policy, please contact our Privacy Officer by email.

Isabelle Picard d.d.
9 Montcalm N Boulevard, #395,
Candiac, Quebec, J5R 3L5
info@sourirecandiac.com

Changes to This Policy

Sourire Candiac Denturologistes reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website at https://www.denturologistesourirecandiac.com/en/.